Contact
We’d love to hear from you! Whether you have questions about our ASIC miners, hosting services, or need assistance with your order, our team is here to help. Please reach out to us through any of the following methods:
Customer Support
- Email: info@alphacoinminers.com
- Phone: +1 (402) 835-6448
- Business Hours: Monday – Friday: 9 AM – 6 PM (EST)
- Live Chat: Available on our website 24/7
Visit Our Office
CRYPTOTECH LLC
246 CATTLEBARON TERRACE, HENDERSON, NV, 89012, USA
FAQ
1. How long does shipping take?
Shipping typically takes 2-5 days from payment, provided the product is in stock. We offer free and fully insured shipping on all orders.
2. Do you offer international shipping?
Yes, we offer worldwide shipping with free and fully insured delivery. Shipping times may vary depending on the destination.
3. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery’s progress.
4. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, bank transfers, and cryptocurrency payments (Bitcoin, Ethereum, etc.). Please check at checkout for the available options.
5. How do I contact you for support?
You can reach us 24/7 through live chat on our website, or you can email us at support@alphacoinminers.com. Alternatively, you can call us at +1 (402) 835-6448 for assistance.
6. Are you an official supplier of ASIC miners?
Yes, we are a certified official supplier of ASIC miners, partnering with leading brands to provide you with high-quality, reliable mining equipment.
7. Where are your hosting services located?
We offer hosting services in both Paraguay and Iceland, with competitive rates at $0.04 USD per kWh.
8. What type of energy is used for hosting?
Our hosting facilities use a mix of renewable and non-renewable energy sources, ensuring reliable and sustainable power options.
9. Is the hosting service fully insured?
Yes, our hosting services are fully insured for your peace of mind, providing maximum security for your equipment.
10. What’s included with the ASIC miner package?
Each ASIC miner package comes with everything you need to start mining, including the necessary power cords and a detailed setup guide to help you get up and running quickly.
11. How do I know if an ASIC miner is right for me?
If you’re unsure which miner to choose, feel free to reach out to our support team. We’re here to help you select the best equipment based on your budget, goals, and mining preferences.
12. What is your return or refund policy?
We offer a return or exchange within a specified period after receiving the product. Please check our return policy page for full details on eligibility and instructions.