Refund Policy
Thank you for shopping with CRYPTOTECH LLC, doing business as AlphaCoinMiners. We are committed to providing high-quality products and services to our customers. If you are not fully satisfied with your purchase, we are happy to offer a refund, subject to the following terms and conditions.
1. Refund Eligibility
You are eligible for a refund if:
- The product is returned within 30 days of delivery.
- The product is not damaged or altered in any way.
- You provide proof of purchase (e.g., order confirmation, receipt).
2. Conditions for Refund
To request a refund, the following conditions must be met:
- The product must be in new, unused condition, and must not show any signs of damage or wear.
- The product must be returned with all original packaging, accessories, and any included documentation (such as user manuals, warranty cards, etc.).
3. Non-Refundable Products
We are unable to offer refunds on the following:
- Products that have been used, altered, or damaged after delivery.
- Any items that are considered non-refundable under applicable laws or regulatory requirements.
4. Refund Process
To initiate a refund, please follow these steps:
- Contact us within 30 days of receiving your product at info@alphacoinminers.com or call +1 (402) 835-6448.
- Provide your order number and details about the product you are returning.
- Once we receive your request, we will review it and confirm whether the product meets the criteria for a refund.
- If the refund is approved, we will provide instructions on how to return the product. You may be required to ship the product back to us at your own expense.
- Upon receiving the returned product and confirming it meets the conditions outlined above, we will process your refund.
5. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
6. Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect product delivered or damaged item). If the product is returned due to a change of mind, the cost of return shipping will be the responsibility of the customer.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will review the issue and arrange for a replacement or refund as appropriate. Please keep the damaged product and packaging for inspection if required.
8. Contact Us
If you have any questions or concerns about our refund policy or need assistance with the return process, please contact us at:
CRYPTOTECH LLC
246 Cattlebaron Terrace,
Henderson, NV 89012, USA
Email: info@alphacoinminers.com
Phone: +1 (402) 835-6448